Press 0 for an operator

by on Sep.03, 2010, under Current

I remember when calling customer service through most places got you connected to a live person. But now a days thanks to the age of computers it’s not so much like that anymore. I like my tech don’t get me wrong I enjoy the ease of pressing button 1 or 2 then what you want done is pretty much handled. No waiting, no headaches,  no problems! Yet there are times when you need to speak with a real honest to goodness live person right? Pressing Zed would usually kick you into the line/Que for the next available operator. Already knowing that a wait is inevitable I’m cool.

The issue today seems that more than one institution that has the nifty computerized 1-800 is trying to phase out the helpfulness of a real person. Why do I say and think that? My phone carrier and my bank do not seem to offer the ’0′ option unless you jump through a bunch of hoops.

Gets better! I finally chase the White Rabbit of Sprint and reach a real person!! Do they help with my problem? Yep. Is that why its better? Nope, customer service lady tries to sell me a new plan/phone. What the fuck?!? Wonder if she would of gotten a commission.

Customer service, an endangered species. 

Usually my bad moods last less than a minute, I’m clocking about an hour now and still rolling.

All this beacuse I couldn’t reach a person. I hate people already.


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